soBrutal — LEGAL
Booking Policy
Effective: 2026 · Forms part of the Terms and Conditions
soBrutal sells allocated professional time and independent commercial judgement. Sessions are finite, one and done, and non-transferable.
01
Session Format and Delivery
Live · one-to-one · verbal only · one and done · no notes or recordings
02
Scope of Service
No execution · no rewrites · no design · no referrals · no ongoing relationship
03
Booking and Payment
Full payment required · all methods accepted · no provisional holds · confirmation on cleared funds only
04
Money Back Guarantee
RISK FREE
First 10 minutes. Full refund. No questions asked.
Beyond 10 mins = deemed delivered · guarantee live sessions only · not applicable to no shows
05
Cancellations and Refunds
72h+ before = full refund · within 72h = no refund · refund processed within 5 working days
06
Rescheduling
Treated as cancellation · new booking + new payment required · no credit transfer
07
Attendance and No Shows
NO SHOW POLICY
A no show is treated as full delivery. No refund. Any future session requires a new booking at the full current rate.
Session starts on time regardless · late arrival not recoverable · one named attendee only
08
Recording Prohibition
Strictly prohibited · immediate termination · injunctive relief + legal costs reserved
09
Conduct
Respectful communication required · abusive behaviour = immediate termination, no refund
10
soBrutal Cancellation
24h notice where possible · reschedule at no cost or full refund · sole remedy
11
Document Hierarchy
T&Cs prevail in any conflict with this Booking Policy
OPERATED BY
Swap the Prop LLC, trading as soBrutal